Trying to connect a smart plug for your lamp, fan, or appliance? Follow these steps to get your plug working with ASK4 WiFi.
Step 1 - Power on your smart plug
Plug the smart plug into a wall socket
Make sure the plug is switched on and in pairing mode (usually indicated by a flashing LED)
Check the product manual if you’re not sure how to enable pairing
Step 2 - Connect your phone or tablet to ASK4 Wireless
Before setting up the smart plug, make sure your phone is connected to ASK4 Wireless, the open registration network.
Go to Settings > WiFi
Select ASK4 Wireless
Wait until it says "Connected"
If prompted, complete registration at myaccount.ask4.com
Step 3 - Use the manufacturer’s app
Open the app that came with your smart plug (e.g. TP-Link Kasa, Tapo, Smart Life, etc.) and follow the setup process:
Open the app and tap Add Device
Follow the instructions until prompted to select a WiFi network
Choose ASK4 Wireless
Your phone will try to share your WiFi credentials with the smart plug. However, most smart plugs can't complete the connection until registered.
Step 4 - Register your smart plug manually
Once the app attempts connection, go to myaccount.ask4.com on your phone or laptop
Log into your ASK4 account
Find your smart plug’s MAC address
Go to Add device manually, paste in the MAC address, and click Enable this device
[Insert screenshot spacing: Manual MAC registration]
Step 5 - Find the MAC address
Depending on your brand, there are a few ways to locate the MAC address:
Check the product label or box – many smart plugs print the MAC address directly on the plug or packaging
In the app – after setup fails, return to your smart plug in the app to view device info or settings
In your router settings or My Account – look for the device name that matches your smart plug and check its MAC
MAC addresses look like 2C:AA:8E:1F:99:01
Step 6 - Finalise the connection
Reboot the smart plug if needed
Open the app and repeat the setup
It should now connect and be fully online
Tips
Disable “Private MAC” or “Randomised MAC” on your phone before setup if prompted
Smart plugs often only support 2.4GHz networks – this is available on ASK4 Wireless
Still having issues? [Contact ASK4 Support]
Related articles
[How to register your device manually]
[How to find your MAC address]
[WiFi not working? Fix your ASK4 connection here]